What we do
IT Support Services
Trusted IT Support for You and Your Team
Our commitment to reliability, flexibility, and cost-effectiveness is not just a promise – it’s our standard. We understand the importance of tailored solutions, ensuring that our support options are crafted to meet the unique needs of you and your business, providing maximum flexibility to adapt as your requirements evolve.
Unlike other providers, we pride ourselves on simplicity. No complicated terms, no restrictive service level agreements, and no binding contracts. We believe in earning your loyalty through exceptional service; if we do a good job for our customers, we know they’ll choose to stay with us – it’s as simple as that!
Whether you’re a single staff owner-operator or a large international enterprise with hundreds of employees, our support spans across businesses of all shapes and sizes. At Reward IT, we go beyond meeting expectations – we anticipate and exceed them, delivering unparalleled service tailored precisely to what you want and need.
Metrics We’re Proud Of
The Numbers that Keep You Up and Running
Call Pickup Time
With an average call pickup time of just five seconds, our friendly experts are here to swiftly resolve your IT challenges. Your time matters, and we’re committed to providing you with a seamless and efficient experience.
Support Tickets Resolved
Our MSP helpdesk has successfully resolved over 90,000 support tickets, showcasing our commitment to delivering effective solutions for our clients.
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Appointments Made on Time
Achieving excellence, our team ensures on-time appointments with a remarkable 99% success rate, prioritising your schedule and commitment to efficiency.
Get in Touch
Book a free IT consultation
Call us
01202 805125
Comprehensive IT Services We Offer
Discover unparalleled IT services at Reward IT, where our offerings are designed to seamlessly adapt to your unique business needs. Our range of reliable, flexible, and cost-effective IT support options ensures that you receive tailored solutions, irrespective of the size or nature of your business.
How We Support Your Business Technology
We understand the importance of providing support that precisely matches your requirements. At Reward IT, you won’t find complicated terms, restrictive service level agreements, or binding contracts. Our commitment to simplicity means that you only pay for the support you need, ensuring a hassle-free experience.
Choose from our all-inclusive monthly maintained support packages, support as and when you need it with no monthly commitment, or explore our popular ‘pre-pay’ option for flexible support hours. Your satisfaction is our priority, making sure that help and support are readily available whenever you need it.
Unlimited Support
Unrivalled support. All the advantages of in-house IT support without the cost and hassle.
Pre-pay Support
Tailored support options. Support designed just for you with multiple ways to pay.
Remote Support
Fantastic remote and telephone support. Most problems can be fixed remotely, quickly and cost effectively.
Onsite Support
Count on our swift, professional team for on-site assistance. We’ll quickly resolve issues to get you up and running.
Our Services
Cloud Services
Full range of hosting services, VoIP, email & Microsoft 365
Cyber Security
Robust cyber security tools to protect your business
Data Backup & Fallback
Disaster recovery, email & server backup, file protection
Hardware Installation & Maintenance
Expert setup for a stress-free optimal performance
IT Consultancy
Innovative IT consulting for forward-thinking businesses
IT Support
Reliable, cost-effective remote & onsite IT support
Network & Infrastructure
User management, server solutions, WiFi systems
VoIP & Telephony
User management, server solutions, WiFi systems
Who we work with
